People who pay their tax through Self Assessment are to benefit from new services, making the process simpler and easier, the Government has announced.
HM Revenue and Customs (HMRC) has set out a series of measures, as part of its Transformation Roadmap, to support customers when they interact with the department. These include:
– improvements to the digital Self Assessment registration and opt out processes
– introducing enhanced on-screen messages to reassure customers and reduce the need for them to chase progress on enquiries
– improving the late filing and late payment penalties online appeals process
The services are announced as millions of Self Assessment customers are expected to make their second Payments on Account instalment by the end of this month. HMRC is expecting more than 12 million people to file a tax return this year and pay any tax owed. And for many, they will pay in instalments known as Payments on Account. These payments help customers spread the cost of their tax bill by making 2 instalments, which is half the amount of tax a customer owed last year
HMRC’s Transformation Roadmap sets out its ambitious plans to become a digital first organisation by 2030, with 90% of customer interactions taking place digitally, and includes further enhancements to services for Self Assessment customers.